Last updated: November 8, 2026
Dongguan CJ-Express Supply Chain Co., Ltd. ("we", "us") operates www.cj-express.com. We respect and protect your personal information in accordance with applicable laws. This policy explains what we collect, how we use and safeguard it, and the rights you have.
1. Information you provide: name, phone, WeChat/QQ, email, shipping addresses and cargo details (description, weight, destination) submitted via quote forms, order enquiries, contact forms or live chat;
2. Tracking queries: tracking numbers you enter in the tracking tool;
3. Automatically collected: IP address, browser type, access time and pages visited, used for security and traffic statistics.
To provide rate lookup, shipment tracking, transportation and fulfilment services; to contact you about your orders; to improve our website and services; and to comply with legal, customs and regulatory requirements.
We share only necessary information with: carriers, customs brokers and warehouse partners for delivery and clearance; authorities where required by law; other parties with your explicit consent. We never sell your personal information.
We use cookies and local storage to remember language preference, quote parameters and authorisation status. You may clear or block cookies in your browser, though some features may be affected.
We apply access controls and encrypted transmission to protect your data, and retain it no longer than necessary for the purposes described above.
You may request access, correction or deletion of your personal data, withdraw consent, or close related services. Contact us via the details below; we respond within 15 business days.
Our services target business users; we do not knowingly collect personal information from minors.
This policy may be updated from time to time; changes will be posted on this page.
Company: Dongguan CJ-Express Supply Chain Co., Ltd.
Address: No.13-104-109, Xixing 3rd Street, Beizhai, Humen Town, Dongguan, Guangdong, China
Tel: 400-068-0788 / +86 138 2312 4001
Email: sales@cj-express.com.cn
